Refund policy

Rycora Brand
https://www.rycora.com
Canada

Business Name: Rycora Brand
Address: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Email: support@rycora.com
Phone: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Contact Page: https://www.rycora.com/pages/contact

30-Day Hassle-Free Returns

At Rycora Brand, your satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a simple and transparent return process.

Return Eligibility

Return Window

You may request a return within 30 days from the date of delivery.

Item Condition

To be eligible for a return:

  • The item must be unused

  • The item must be in its original condition

  • The item must be in its original packaging

  • Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

Return Shipping Costs

Defective or Incorrect Items

If your item is:

  • Defective

  • Damaged during shipping

  • Incorrect (wrong product received)

We will cover all return shipping costs at no charge to you.

Customer-Initiated Returns

For standard returns (e.g., change of mind), return shipping is free within Canada.

Original shipping fees (if applicable) are non-refundable.

How to Return an Item

  1. Contact Us
    Email us at support@rycora.com with your order number and reason for return.

  2. Return Authorization
    We will provide you with return instructions and a return authorization.

  3. Package the Item
    Securely repack the product in its original packaging, including all accessories and documentation.

  4. Return Label
    We will provide a prepaid return shipping label.

  5. Ship the Item
    Drop off the package at the designated carrier location.

Refund Process

Inspection

Once your returned item is received, we will inspect it.

Refund Approval

If approved, your refund will be processed within 5–7 business days to your original payment method.

Please note that processing times may vary depending on your payment provider.

Exchanges

If you would like to exchange an item (for a different color, model, or replacement), please contact our support team and we will assist you.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Final sale items

  • Gift cards

  • Used or damaged items not caused by shipping

Canada Shipping Limitation

Rycora Brand currently accepts returns and processes refunds within Canada only, as we ship exclusively within Canada.

Questions?

If you have any questions about returns or refunds, please contact us:

Email: support@rycora.com
Phone: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Customer Service Hours

Monday – Friday
9:00 AM – 5:00 PM (ET)

We aim to respond within 1–2 business days.