Return & Refund Policy

🔄 Refund & Return Policy – Rycora

Last Updated: March 29, 2026
Website: https://www.rycora.com
Location: Canada

30-Day Hassle-Free Returns

At Rycora, your satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a simple and transparent return process.

Return Eligibility

Return Window

You may request a return within 30 days from the date of delivery.

Item Condition

To be eligible for a return:

  • The item must be unused
  • The item must be in its original condition
  • The item must be in its original packaging
  • Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

Return Shipping Costs

Defective or Incorrect Items

If your item is:

  • Defective
  • Damaged during shipping
  • Incorrect (wrong item received)

👉 We will cover all return shipping costs at no charge to you.

Customer-Initiated Returns

For standard returns (e.g., change of mind):

  • Return shipping is free within Canada
  • Original shipping fees (if applicable) are non-refundable

How to Return an Item

1. Contact Us

Email us at support@rycora.com with your order number and reason for return.

2. Return Authorization

We will provide return instructions and authorization.

3. Package the Item

Repack the product securely in its original packaging, including all accessories.

4. Return Label

We will provide a prepaid return shipping label.

5. Ship the Item

Drop off the package at the designated carrier location.

Refund Process

Inspection

Once your return is received, we will inspect the item.

Refund Approval

If approved, your refund will be processed within 5–7 business days to your original payment method.

Processing times may vary depending on your payment provider.

Exchanges

If you would like to exchange an item (different size, color, or replacement), please contact our support team — we’ll be happy to assist you.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Final sale items
  • Gift cards
  • Used or damaged items not caused by shipping

Shipping Limitation

Rycora currently accepts returns and processes refunds within Canada only, as we ship exclusively within Canada.

Contact Information

Business Name: Rycora
Address:
9075 Rue St-Hubert, Montréal, QC H2M 1Y6
Canada

Email:
support@rycora.com

Phone:
+1 506 543 6177

Contact Page:
https://www.rycora.com/pages/contact

Customer Service Hours

Monday – Friday
9:00 AM – 5:00 PM (ET)

We aim to respond within 1–2 business days.