🔒 Privacy Policy – Rycora

Last Updated: March 29, 2026

This Privacy Policy explains how Rycora ("we", "us", "our", or the "Site") collects, uses, and shares your personal information when you visit, use our services, or make a purchase from rycora.com (the "Site").

This Policy applies to all visitors and customers located in Canada, as we currently ship and operate exclusively within Canada.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last Updated” date.

Information We Collect

1. Information You Provide Directly

When you interact with our website, we may collect:

• Name
• Billing and shipping address (Canada only)
• Phone number
• Email address
• Order details and payment confirmation
• Customer support communications

2. Information Collected Automatically

We use cookies and similar technologies to collect:

• IP address
• Device and browser type
• Website activity and browsing behavior
• Pages visited and interaction data

This helps us improve our website and provide a better shopping experience.

3. Information from Third Parties

We may receive information from:

• Shopify (our e-commerce platform provider)
• Canadian payment processors
• Shipping carriers operating within Canada
• Analytics and advertising partners

How We Use Your Information

We use your information to:

• Process and deliver orders within Canada
• Provide customer service and support
• Send order confirmations and updates
• Improve our website and services
• Prevent fraud and enhance security
• Send marketing communications (you may unsubscribe at any time)

Shipping & Geographic Limitation

Rycora currently ships only within Canada.

We do not offer international shipping at this time. Orders placed with shipping addresses outside Canada will not be processed.

Sharing Your Information

We may share your information with:

• Payment processors
• Canadian shipping providers
• Service providers supporting our operations
• Legal authorities when required by law

We also use Shopify to power our store. Your data may be securely processed through Shopify’s systems in accordance with their privacy practices.

We do not sell your personal information.

Data Retention & Security

We retain personal information only as long as necessary to fulfill business and legal obligations.

We implement appropriate technical and organizational safeguards to protect your data. However, no system is completely secure.

Your Rights

As a Canadian customer, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate data
• Withdraw consent where applicable
• Unsubscribe from marketing emails

To exercise your rights, please contact us below.

Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from minors.

International Data Transfers

Our business operates in Canada. Your data is primarily processed and stored in Canada, though some service providers may use secure servers located outside Canada.

Contact Information

Business Name: Rycora
Address:
9075 Rue St-Hubert, Montréal, QC H2M 1Y6
Canada

Email:
support@rycora.com

Phone:
+1 506 543 6177

Contact Page:
https://www.rycora.com/pages/contact

Customer Service Hours

Monday – Friday
9:00 AM – 5:00 PM (ET)

We aim to respond within 1–2 business days.