❓ Frequently Asked Questions (FAQ) – Rycora

Welcome to the Rycora FAQ page!
We’re here to make your shopping experience smooth and enjoyable. If you need further assistance, feel free to contact our support team.

1. How long will it take to receive my order?

Answer:
Here is our estimated delivery timeline within Canada:

• Processing Time: 1–2 business days
• Transit Time: 6–8 business days
• Estimated Delivery: 7–10 business days total

For more details, please visit our Shipping Policy.

2. Do you offer free shipping?

Answer:
We offer standard shipping within Canada.

👉 Shipping fees (if applicable) are clearly shown at checkout.

3. Where is Rycora located?

Answer:
Rycora is a Canada-based online jewelry store specializing in modern, minimalist rings and accessories.

We currently ship within Canada only.

4. What if I receive a defective or damaged product?

Answer:
If your item arrives damaged, defective, or incorrect, we will replace it at no additional cost.

Please contact us within 30 days of delivery, and we will assist you promptly.
See our Return & Refund Policy for full details.

5. Can I cancel my order after placing it?

Answer:
Yes, you may cancel your order within 24 hours of placing it.

Please contact us as soon as possible.

6. What is your return policy?

Answer:
We offer a 30-day hassle-free return policy.

Items must be unused and in original packaging.
Please refer to our Return Policy for full instructions.

7. When will I receive my refund?

Answer:
Once your return is received and inspected, your refund will be processed within 5–7 business days.

Funds are returned to your original payment method.

8. Do your rings help with stress or anxiety?

Answer:
Our spinner rings are designed to provide a calming and focusing effect through gentle spinning.

While they may help reduce stress and improve focus, they are not medical devices and are not intended to diagnose or treat any condition.

9. How can I contact customer support?

Answer:
You can reach us via:

📧 support@rycora.com
📞 +1 506 543 6177

Or through our Contact Page:
https://www.rycora.com/pages/contact

We respond within 1–2 business days.

10. Do you ship internationally?

Answer:
No, we currently ship within Canada only.

11. Do you have a physical store?

Answer:
No, Rycora operates exclusively online.
This allows us to offer competitive pricing and carefully selected products.

12. Can I place a bulk order?

Answer:
Yes, we accept bulk or business orders.
Please contact us for more information.

13. How do I exchange a product?

Answer:
To request an exchange, contact us within 30 days of delivery.
We will guide you through the process.

14. How can I track my order?

Answer:
Once your order ships, you will receive a tracking number by email.

You can track your package using the provided link.

📍 Contact Information

Business Name: Rycora
Address:
9075 Rue St-Hubert, Montréal, QC H2M 1Y6
Canada

Email:
support@rycora.com

Phone:
+1 506 543 6177

Website:
https://www.rycora.com

Customer Service Hours

Monday – Friday
9:00 AM – 5:00 PM (ET)

We aim to respond within 1–2 business days.